---
title: "FAQ: booking, fees and confidentiality"
description: "How fast we call, what it costs, how to cancel a session, what stays confidential and what happens on the first call."
url: https://inyourmind.ro/en/faq/
language: en
---

Answers

# FAQ

How fast we call, what it costs, how to cancel a session, what stays confidential and what happens on the first call.

### How do online sessions work?

Sessions take place on a secure platform, just like those in the practice. You need a stable connection and somewhere you will not be interrupted.

### How soon will someone call me?

The mental health counsellor (CSM) calls you within two working days of your form, in one of the time windows you choose.

### How much does it cost?

10-session programmes cost 2,500 lei. In the OCD programme, the group costs 1,200 lei. Below 10 sessions, an individual session costs 300 lei, a couples or family session 350 lei, and a themed group session between 100 and 150 lei, depending on the theme and the size of the group. All prices include VAT. For organisations, we make an offer once we have identified the needs. See the details on the [Services page](https://inyourmind.ro/en/services/).

### What happens if I cancel?

You can cancel at no cost at least 24 hours in advance. Under 24 hours, the session counts as held.

### What happens to what I say in session?

It stays confidential, with the exceptions the law requires. We explain them at the first session.

### Is the first call a clinical assessment?

No. It takes about 20 minutes and we talk about what brings you here and which specialist would suit you.

### What happens to my  Burn the Burnout results?

Your Burn the Burnout assessment results are yours. The specialist receives them only if you ask, or if you choose to share them.

### What do I do in an emergency?

If you or someone else is in immediate danger, call 112. For anything else, [see the Urgent help page](https://inyourmind.ro/en/urgent-help/).

## Going through a very hard time?

See when we can support you quickly — and when you need to call 112.

[See the Urgent help page](https://inyourmind.ro/en/urgent-help/)

The first step

## Question not answered?

The questions that do not fit in a list can be cleared up in the 20-minute conversation with a mental health counsellor (CSM).

[Book the orientation call](https://inyourmind.ro/en/book/)